We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

The student has the right to cancel the Enrollment Agreement and obtain a refund of charges paid for attendance through the first class session or the seventh day after enrollment, whichever is later. To cancel enrollment and/or obtain a refund, the student must provide written notice to the Office of the Registrar.

If the student cancels the Agreement, the School will refund any money that s/he has paid, less any deduction for non-refundable fees, and for any equipment not returned in good condition, within thirty days after his/her Notice of Cancellation is received.

Withdrawal may be effectuated by the student’s written notice or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance. Students who withdraw before 60% of a quarter is completed are eligible to receive a partial refund of tuition and fees paid. Students have a right to cancel their enrollment agreement and obtain a refund by submitting a Withdrawal Form to the

Registrar’s Office prior to the withdrawal deadline. Only when the completed Withdrawal Form has been submitted to the Registrar’s Office does the withdrawal become official.  The effective date used to determine a refund of fees will be based and computed from the last possible date of class attendance (regardless of whether the student attended).

Refunds will be made within 45 days of official withdrawal, or within 45 days of the date of the last possible day of the student’s attendance. The refund distribution will be handled as prescribed by federal and state law, as well as according to accrediting body regulations. The refund procedure is uniformly applied to all students, regardless of the form of their tuition payment. In a case of conflicting laws and/or regulations, Federal and/or State regulations will take precedence in that order. A student may receive a refund check only when the refund amount exceeds the balance that he/she owes to the University. The basis for refunds is as follows:

Students who cancel their registration and withdraw from the University on or before the first day of a term are eligible for a full refund of all fees paid for that term (and any future terms that have been prepaid) less the nonrefundable fees. For an example please see below:

Refund Amount = All prepaid amounts – (non-refundable fees)

Students who withdraw from the University after the first day of the term, but prior to completion of greater than 60% of the term currently enrolled in, are entitled to a refund on a prorated basis, less the non-refundable fees. Please see the example below:

Refund Amount = [(all prepaid tuition for the courses being withdrawn from) x (weeks left to be completed / total number of weeks in quarter)] – (non-refundable fees)

If the (weeks left to be completed / total number of weeks in a quarter) is less than 40%, then no refund is due to the student.

If the University cancels or discontinues a course, students will receive a full refund of all tuition and applicable fees for that course, or a credit of the same amount to be applied to an equivalent SSU course.

The student shall have the right to cancel the enrollment agreement and receive a full refund before the first lesson and materials are received. Cancellation is effective on the date is written notice of cancellation is sent. The institution shall make the refund pursuant to section 71750 of the Regulations.

If the institution sent the first lesson and materials before an effective cancellation notice was received, the institution shall make a refund within 45 days after the student's return of the materials. (5 CCR §71716(b))

All refunds will be provided as a credit to the credit card used at the time of purchase within forty-five (45) business days upon receipt of the returned merchandise.

Shipping Policy/ Delivery Policy

 Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2-day shipping, please call us at 619-298-1829 for charges.

Website

What We Collect and Why

Southern States University collects some anonymous information each time you visit its website, so it can improve the overall quality of your online experience. It collects your IP address, referral data, and browser and platform type. You do not have to register with Southern States University before we can collect this anonymous information.

Southern States University website does not require you to share information that identifies you personally, such as your name or e-mail address, for you to use the website. The Southern States University website may assign an anonymous ID number to your request(s) and links the following additional data to that number: the date and time you visited the website, your search terms, and the links upon which you choose to click. Like most standard website servers, we use log files to collect and store this anonymous user information. Southern States University analyzes the information to examine trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.

From time-to-time the Southern States University website requests information from you that may identify you personally in addition to the anonymous information described above. The requested information typically includes contact information (such as name, e-mail address, shipping address, and zip code), and demographic information (such as age, gender, occupation, and household income). Southern States University will not use or disclose your individual user information except as described in this privacy policy and without first obtaining your consent.

Cookies

Southern States University may set and access cookies on your computer. A cookie is a small data file that a website may send to your browser and which may then be stored on your system. We may occasionally use both session cookies and persistent cookies. For the session cookie, once you close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

We use cookie and web beacon technology to track which pages on the Southern States University websites our visitors view and which Web browsers our visitors use. We may also use cookies to help us provide personalized features and preferences to you within various Southern States University websites in a way that may be linked to individual user information that you elect to share with us. We may also use “action tags” to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user’s browser. Then we track where that number shows up on our site.

European Union General Data Protection Regulation (GDPR) Privacy Notice

Lawful Basis for Collecting and Processing of Personal Data

In order for educational institutions to educate their students both in class and on-line, it is essential and necessary that they have lawful bases to collect, process, use, and maintain data for its student, employees, applicants, and others involved in its educational programs. The lawful bases include, without limitation, admission, registration, delivery of classroom, on-line, and study abroad education, grades, communications, employment, program analysis for improvements, and records retention. Examples of data that Southern States University and/or its affiliates may need to collect in connection with the lawful bases are: name, email address, IP address, physical address or other location identifier, photos, as well as some sensitive personal data obtained with prior consent. For more information regarding the EU GDPR, please review the Southern States University EU General Data Protection Regulation Privacy Policy.

Most of the collection and processing of personal data will include:

  • Processing necessary for the purposes of the legitimate interests pursued by Southern States University and/or its affiliates or third parties in providing educational opportunities and employment.
  • Processing necessary for the performance of a contract to which the subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Processing necessary for compliance with a legal obligation to which Southern States University and/or any of its affiliates is subject.
  • The data subject has given consent to the processing of his or her personal data for one or more specific purposes. This lawful basis pertains primarily but not exclusively to the protection of research subjects.

There will be some instances where the collection and processing of personal data will be pursuant to other lawful bases.

Types of Personal Data Collected and Why

Southern States University and/or its affiliates collect a variety of personal and sensitive data to meet one of its lawful bases, as referenced above. Most often the data is used for admission, registration, delivery of classroom, on-line, and study abroad education, grades, communications, employment, program analysis for improvements, and records retention. If you have specific questions regarding the collection and use of your personal data, please contact the Office of Information Technology Information Security Office at dataprotection@ssu.edu.

If a data subject refuses to provide personal data that is required, such refusal may make it impossible for Southern States University and/or its affiliates to provide education, employment, research or other requested services.

Personal data typically includes, but is not limited to:

Data TypeSource
First name, last name, address, and any other contact information that can directly or indirectly identify the data subject.Collected directly from you, the data subject, through: application forms, online forms, emails, phone calls, chats, SMS, shared files.

Individual Rights of the Data Subject under the EU GDPR

Individual data subjects covered by Southern States University EU General Data Protection Regulation Privacy Policy will be afforded the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review – in the event that Southern States University refuses your request under rights of access, we will provide you with a reason as to why.
  • Right to complain – in the event that you wish to make a complaint about how your personal data is being processed by Southern States University.

All personal data and sensitive personal data collected or processed by Southern States University and/or its affiliates under the scope of the Southern States University EU General Data Protection Regulation Privacy Policy must comply with the security controls and safeguards of FERPA, GLBA, and PCI as set forth in the Southern States University Global Information, Security, and Privacy Program.

Retention Period

Southern States University and/or its affiliates will process and store personal data for no longer than it is necessary for the specified above purpose(s).

Policy Updates

Southern States University and/or its affiliates reserves the right to modify this privacy policy at any time. We encourage visitors to frequently check this page for any changes to this Privacy Policy. If we make changes we will post an updated effective date below. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. This policy has been updated on May 16, 2018.

Contacts:

Our Data Protection Officer can be contacted directly here:

Southern States University
Office of Information Technology, Information Security Office
1094 Cudahy Pl, Suite 120
San Diego, CA 92110
dataprotection@ssu.edu